Keep my O2 number
How to get a PAC code from O2 & transfer my number to SMARTY
Request your 02 PAC code from customer services by contacting them, either from your O2 mobile phone on 4445 for Pay As You Go, or 202 for Pay Monthly contracts.
Alternatively from a landline: dial 0344 8090222 for Pay As You Go customer Service or 0344 8090202 for Pay Monthly customer Service.
If you wish to use the 'text-to-switch' service, simply SMS text
65075 free from your O2 SIM to
get your O2 PAC code by text message and begin the porting process.
- O2 will provide your PAC code (Porting Authorisation Code) either by SMS text message, via email, or over the phone if you contact them.
- A PAC number is valid for 30 days. If you don't use it within thirty days it will expire and you will need to request a new one.
- Your O2 account will remain active until your number has been ported over to your new SMARTY network. After the transfer is complete, your old O2 account will be automatically closed.
While you wait to get your O2 PAC code, find the best SMARTY online offer for you. Many of these exclusive mobile phone deals are only available online, directly from the network providers listed here.
Got your O2 PAC code?
Provide your PAC code from O2 to SMARTY who will then be able to port your existing O2 number. They will tell you what day the transfer is due to take place (usually within 48 hours).
Important: Do NOT cancel your SIM only or mobile contract before switching, otherwise you may lose your current phone number and be unable to port it over. Once you give SMARTY your O2 PAC code, your old O2 billing account will be closed automatically when your mobile phone number is successfully ported over.
Note: Credit on Pre-Pay / PAYG (Pay-As-You-Go) accounts cannot be transferred over and so any remaining credit balance will be lost after the switch is complete. If you have any credit left, one good option is to donate it to a charity by SMS text message before porting your number.
Transfer my number to SMARTY
How to switch to SMARTY and keep my O2 number?
First get your SMARTY package and activate your new SIM card.
Once you have done that, get the following information ready to follow the step-by-step instructions:
- Your old O2 mobile phone number that you want to keep.
- The O2 PAC code (Porting Authorization Code) from your previous network.
- The expiry date of the PAC number (valid for 30 days from the date of issue).
- The temporary mobile number from your new SMARTY SIM card activation.
- You may also need the new SMARTY SIM card serial number found on the back as an additional security check.
With your PAC code and mobile phone number, log in to your SMARTY account. Then enter these details in the Transfer your number form on your dashboard, and follow the on-screen instructions to begin the porting process.
Note: You may lose network service for a short period on the day of transfer. If this happens, turn your phone off and on occasionally, until you see the SMARTY signal on your mobile phone screen. This will indicate that the transfer is complete, and you can now use your old phone number in your new mobile network provider.