Porting your mobile number from ASDA Mobile to SMARTY
Leaving ASDA Mobile
How to switch from ASDA Mobile and transfer my number to SMARTY
Request your PAC (Port Authorisation Code) by contacting the ASDA Mobile Helpline on 2732 from your ASDA Mobile or 0800 079 2732 from any other phone.
If you wish to use the 'text-to-switch' service, simply SMS text
PAC to 65075 free from your ASDA Mobile
SIM to get your PAC code by text and begin the porting process.
- ASDA Mobile will provide your Porting Authorisation Code (PAC) either by SMS text message, via email, or over the phone if you contact them.
- A PAC code is valid for 30 days. If you don't use it within thirty days it will expire and you will need to request a new one.
- Your ASDA Mobile account will remain active until your number has been ported over to the new network. After the transfer is complete, your ASDA Mobile account will be automatically closed.
While you wait for your Port Authorization Code from ASDA Mobile, get the best SMARTY offer for you. Many of these exclusive mobile phone deals are only available online, directly from the network providers listed here.
Got your PAC code from ASDA Mobile?
Provide your PAC code from ASDA Mobile to SMARTY online who will then be able to port your existing phone number from ASDA Mobile. They will tell you what day the transfer is due to take place (usually within 48 hours).
Important: Do NOT cancel your contract before switching, otherwise you may lose your existing phone number and be unable to port it over. Once you provide your new network provider with your PAC code, your old account will be clsoed automatically when the number is successfully ported over.
Note: Credit on Pre-Pay / PAYG (Pay-As-You-Go) accounts cannot be transferred over and so any remaining credit balance will be lost after the switch is complete. If you have any credit left, one good option is to donate it to a charity before porting your number.
Joining SMARTY
How to switch to SMARTY and keep my ASDA Mobile number?
First get your SMARTY package with your new SIM card.
Once you have done that, ensure you have the following information ready:
- Your original mobile phone number you want to keep.
- The Porting Authorisation Code (PAC) from your previous ASDA Mobile network.
- The expiry date of the PAC number (valid for 30 days from the date of issue).
- The temporary mobile number from your new SMARTY SIM card.
- You may also need the new SIM card serial number found on the back.
With your PAC code and mobile phone number, log in to your SMARTY account. Then enter these details in the Transfer your number form on your dashboard, and follow the on-screen instructions to begin the porting process.
Note: You may lose network service for a short period on the day of transfer. If this happens, turn your phone off and on occasionally, until you see the SMARTY signal on your mobile phone screen. This will indicate that the transfer is complete, and you can now use your existing phone number in your new mobile network provider.