Porting your mobile number from Lycamobile

Leaving Lycamobile

How to switch from Lycamobile & transfer your mobile number

Contact Lycamobile customer services by dialing 322 (93#) from your Lycamobile phone (0207 132 0322 from another phone or +442071320322 from abroad) and ask for your PAC code (Porting Authorisation Code) before you cancel your service with Lyca mobile. Alternatively you can email them at cs@lycamobile.co.uk with your request.

If you wish to use the 'text-to-switch' service, simply SMS text PAC to 65075 free from your Lycamobile SIM to get your PAC code by text and begin the porting process.

  • Lycamobile will provide your Porting Authorisation Code (PAC) either over the phone, by SMS text message or via email.
  • A PAC code is valid for 30 days. If you don't use it within thirty days it will expire and you will need to request a new one.
  • Your Lycamobile account will remain active until your number has been ported over to the new network. After the transfer is complete, your Lycamobile account will be automatically closed.

Many of the exclusive mobile phone deals are only available online, directly from the network providers listed here. While you wait for your Port Authorization Code from Lycamobile, get the best offer tailored to you.

Finally, provide your PAC code to your new mobile network operator who will then be able to port your existing phone number from Lycamobile. They will tell you what day the transfer is due to take place (usually within 48 hours).

Important: Do NOT cancel your contract before switching, otherwise you may lose your existing phone number and be unable to port it over. Once you provide your new network provider with your PAC code, your old account will be clsoed automatically once the number is successfully ported over.

Note: Credit on Pre-Pay / PAYG (Pay-As-You-Go) accounts cannot be transferred over and so any remaining credit balance will be lost after the switch is complete. If you have any credit left, one good option is to donate it to a charity before porting your number.

About Lycamobile

Lycamobile is a mobile virtual network operator (MVNO) operating in many countries worldwide, and using the O2 network in the United Kingdom.

Lycatel, also a part of Lyca Group, serves its growing base of customers within expatriate and ethnic global niche segments that want to make high quality affordable international calls.