Keep my BT Mobile number
How to get a PAC code from BT Mobile & transfer my number
Contact BT Mobile to request your your PAC (Port Authorization Code) by dialing 150 from your BT Mobile or 0800 800 150 from another phone or +44 179 359 6931 from abroad.
If you wish to use the 'text-to-switch' service, simply SMS text
65075 free from your BT Mobile SIM to
get your BT Mobile PAC code by text message and begin the porting process.
- BT Mobile will provide your PAC code (Porting Authorisation Code) either by SMS text message, via email, or over the phone if you contact them.
- A PAC number is valid for 30 days. If you don't use it within thirty days it will expire and you will need to request a new one.
- Your BT Mobile account will remain active until your number has been ported over to your new network. After the transfer is complete, your old BT Mobile account will be automatically closed.
While you wait to get your BT Mobile PAC code, find the best offer for you. Many of these exclusive mobile phone deals are only available online, directly from the network providers listed here.
Got your BT Mobile PAC code?
Provide your PAC code from BT Mobile to your new mobile network operator who will then be able to port your existing BT Mobile number. They will tell you what day the transfer is due to take place (usually within 48 hours).
Important: Do NOT cancel your SIM only or mobile contract before switching, otherwise you may lose your current phone number and be unable to port it over. Once you give your new mobile provider your BT Mobile PAC code, your old BT Mobile billing account will be closed automatically when your mobile phone number is successfully ported over.
Note: Credit on Pre-Pay / PAYG (Pay-As-You-Go) accounts cannot be transferred over and so any remaining credit balance will be lost after the switch is complete. If you have any credit left, one good option is to donate it to a charity by SMS text message before porting your number.
Which mobile network are you switching to?
Select the mobile network to join from the list for further instructions on how to port and keep your number when you switch mobile service providers.