How to switch from O2 and transfer my number
Ask for your Port Authorisation Code (PAC) from O2 customer services by contacting them, either from your 02 mobile phone on 4445 for Pay As You Go, or 202 for Pay Monthly contracts. Alternatively from a landline: dial 0344 8090222 for Pay As You Go customer Service or 0344 8090202 for Pay Monthly customer Service.
If you wish to use the 'text-to-switch' service, simply SMS text
65075 free from your O2
SIM to get your PAC code by text and begin the porting process.
- O2 will provide your Porting Authorisation Code (PAC) either over the phone, by SMS text message or via email.
- A PAC code is valid for 30 days. If you don't use it within thirty days it will expire and you will need to request a new one.
- Your O2 account will remain active until your number has been ported over to the new network. After the transfer is complete, your O2 account will be automatically closed.
Many of the exclusive mobile phone deals are only available online, directly from the network providers listed here. While you wait for your Port Authorization Code from O2, get the best offer tailored to you.
Finally, provide your PAC code to your new mobile network operator who will then be able to port your existing phone number from O2. They will tell you what day the transfer is due to take place (usually within 48 hours).
Important: Do NOT cancel your contract before switching, otherwise you may lose your existing phone number and be unable to port it over. Once you provide your new network provider with your PAC code, your old account will be clsoed automatically once the number is successfully ported over.
Note: Credit on Pre-Pay / PAYG (Pay-As-You-Go) accounts cannot be transferred over and so any remaining credit balance will be lost after the switch is complete. If you have any credit left, one good option is to donate it to a charity before porting your number.