Keep my O2 number
How to get a PAC code from O2 & transfer my number
Request your 02 PAC code from customer services by contacting them, either from your O2 mobile phone on 4445 for Pay As You Go, or 202 for Pay Monthly contracts.
Alternatively from a landline: dial 0344 8090222 for Pay As You Go customer Service or 0344 8090202 for Pay Monthly customer Service.
If you wish to use the 'text-to-switch' service, simply SMS text
65075 free from your O2 SIM to
get your O2 PAC code by text message and begin the porting process.
- O2 will provide your PAC code (Porting Authorisation Code) either by SMS text message, via email, or over the phone if you contact them.
- A PAC number is valid for 30 days. If you don't use it within thirty days it will expire and you will need to request a new one.
- Your O2 account will remain active until your number has been ported over to your new network. After the transfer is complete, your old O2 account will be automatically closed.
While you wait to get your O2 PAC code, find the best offer for you. Many of these exclusive mobile phone deals are only available online, directly from the network providers listed here.
Got your O2 PAC code?
Provide your PAC code from O2 to your new mobile network operator who will then be able to port your existing O2 number. They will tell you what day the transfer is due to take place (usually within 48 hours).
Important: Do NOT cancel your SIM only or mobile contract before switching, otherwise you may lose your current phone number and be unable to port it over. Once you give your new mobile provider your O2 PAC code, your old O2 billing account will be closed automatically when your mobile phone number is successfully ported over.
Note: Credit on Pre-Pay / PAYG (Pay-As-You-Go) accounts cannot be transferred over and so any remaining credit balance will be lost after the switch is complete. If you have any credit left, one good option is to donate it to a charity by SMS text message before porting your number.
Which mobile network are you switching to?
Select the mobile network to join from the list for further instructions on how to port and keep your number when you switch mobile service providers.