Porting your mobile number from giffgaff

Leaving giffgaff

How to switch from giffgaff & take your mobile number

Contact giffgaff (after you login) and let them know that you would like to transfer (or 'port-out') your number to another network. A Giff gaff customer support agent will then get back to you with your PAC code. Replies can be found in your giffgaff account message box.

  • giffgaff will provide your Porting Authorisation Code (PAC) either over the telephone, by SMS text message or via email.
  • A PAC code is valid for 30 days. If you don't use it within thirty days it will expire and you will need to request a new one.
  • Your giffgaff account will remain active until your number has been ported over to the new network. After the transfer is complete, your giffgaff account will be automatically closed.
  • giffgaff must issue you with a PAC number within 2 working days of your request, or a reason for why it cannot be issued, in accordance with Ofcom's "General Conditions of Entitlement". http://ofcom.org.uk

Many of the top mobile phone deals are available exclusively online, directly from the network providers listed here. So once you have received your Port Authorization Code from giffgaff, get the best offer suited to you.

Finally, provide your PAC code to your new mobile network operator who will then be able to port your existing phone number from giffgaff. They will tell you what day the transfer is due to take place (usually within 48 hours).

Important: Do NOT cancel your contract before switching, otherwise you may lose your existing phone number and be unable to port it over. Once you provide your new network provider with your PAC code, your old account will automatically be closed once the number is successfully ported over.

Note: Credit on Pre-Pay / PAYG (Pay-As-You-Go) accounts cannot be transferred over and so any remaining credit balance will be lost after the switch is complete. If you have any credit left, one good option is to donate it to a charity before porting your number.

About giffgaff

giffgaff is a mobile telephone network running as a Mobile Virtual Network Operator (MVNO) using the United Kingdom O2 network. Owned by O2's owners Telefónica, giffgaff was launched on 25 November 2009.