How to switch from 1pMobile and transfer my number
Contact 1pMobile (after you've logged in) to request your Porting Authorisation Code (PAC) in order to move your mobile number out with you.
You can also call the 1pMobile customer support team on 03333 442278, between 9am and 5.30pm, Monday to Friday (excluding public holidays).
If you wish to use the 'text-to-switch' service, simply SMS text
65075 free from your 1pMobile
SIM to get your PAC code by text and begin the porting process.
- 1pMobile will provide your Porting Authorisation Code (PAC) either over the phone, by SMS text message or via email.
- A PAC code is valid for 30 days. If you don't use it within thirty days it will expire and you will need to request a new one.
- Your 1pMobile account will remain active until your number has been ported over to the new network. After the transfer is complete, your 1pMobile account will be automatically closed.
Many of the exclusive mobile phone deals are only available online, directly from the network providers listed here. While you wait for your Port Authorization Code from 1pMobile, get the best offer tailored to you.
Finally, provide your PAC code to your new mobile network operator who will then be able to port your existing phone number from 1pMobile. They will tell you what day the transfer is due to take place (usually within 48 hours).
Important: Do NOT cancel your contract before switching, otherwise you may lose your existing phone number and be unable to port it over. Once you provide your new network provider with your PAC code, your old account will be clsoed automatically once the number is successfully ported over.
Note: Credit on Pre-Pay / PAYG (Pay-As-You-Go) accounts cannot be transferred over and so any remaining credit balance will be lost after the switch is complete. If you have any credit left, one good option is to donate it to a charity before porting your number.