Keep my 1pMobile number
How to get a PAC code from 1pMobile & transfer my number
Get a PAC code from 1pMobile by using the contact form (after you've logged in) to request 1pMobile PAC codes in order to transfer your mobile number out when you leave.
You can also call the 1pMobile customer support team on 03333 442278, between 9am and 5.30pm, Monday to Friday (excluding public holidays).
If you wish to use the 'text-to-switch' service, simply SMS text
65075 free from your 1pMobile SIM to
get your 1pMobile PAC code by text message and begin the porting process.
- 1pMobile will provide your PAC code (Porting Authorisation Code) either by SMS text message, via email, or over the phone if you contact them.
- A PAC number is valid for 30 days. If you don't use it within thirty days it will expire and you will need to request a new one.
- Your 1pMobile account will remain active until your number has been ported over to your new network. After the transfer is complete, your old 1pMobile account will be automatically closed.
While you wait to get your 1pMobile PAC code, find the best offer for you. Many of these exclusive mobile phone deals are only available online, directly from the network providers listed here.
Got your 1pMobile PAC code?
Provide your PAC code from 1pMobile to your new mobile network operator who will then be able to port your existing 1pMobile number. They will tell you what day the transfer is due to take place (usually within 48 hours).
Important: Do NOT cancel your SIM only or mobile contract before switching, otherwise you may lose your current phone number and be unable to port it over. Once you give your new mobile provider your 1pMobile PAC code, your old 1pMobile billing account will be closed automatically when your mobile phone number is successfully ported over.
Note: Credit on Pre-Pay / PAYG (Pay-As-You-Go) accounts cannot be transferred over and so any remaining credit balance will be lost after the switch is complete. If you have any credit left, one good option is to donate it to a charity by SMS text message before porting your number.
Which mobile network are you switching to?
Select the mobile network to join from the list for further instructions on how to port and keep your number when you switch mobile service providers.