How to switch from 1pMobile & take your mobile number
Contact 1pMobile (after you've logged in) to request your Porting Authorisation Code (PAC) in order to move your mobile number out with you.
You can also call the 1pMobile customer support team on 03333 442278, between 9am and 5.30pm, Monday to Friday (excluding public holidays).
- 1pMobile will provide your Porting Authorisation Code (PAC) either over the telephone, by SMS text message or via email.
- A PAC code is valid for 30 days. If you don't use it within thirty days it will expire and you will need to request a new one.
- Your 1pMobile account will remain active until your number has been ported over to the new network. After the transfer is complete, your 1pMobile account will be automatically closed.
1pMobile must issue you with a PAC number within 2 working hours
of your request, or a reason for why it cannot be issued, in accordance with Ofcom's
"General Conditions of Entitlement".
Once you have received your Port Authorization Code from 1pMobile, take a look at the best offer that is suited to you. Many of the top mobile phone deals are available exclusively online, directly from the network providers listed here.
Finally, provide your PAC code to your new mobile network operator who will then be able to port your existing phone number from 1pMobile. They will tell you what day the transfer is due to take place (usually within 48 hours).
Important: Do NOT cancel your contract before switching, otherwise you might not be able to port over your number. Once you provide your new network provider with your PAC code, your old account will automatically be cancelled when the number is migrated over.
Note: Credit on a PAYG (Pay-As-You-Go / Pre-Pay) account cannot be transferred and any remaining credit will be lost after the switch over.