Keep my iD Mobile number
How to get a PAC code from iD Mobile & transfer my number
Contact iD Mobile customer services by calling 7777 free from your iD Mobile phone or 0333 003 7777 from any other telephone to request your PAC code. Make sure you ask for the PAC before the end of any contract agreement.
If you wish to use the 'text-to-switch' service, simply SMS text
65075 free from your iD Mobile SIM to
get your iD Mobile PAC code by text message and begin the porting process.
- iD Mobile will provide your PAC code (Porting Authorisation Code) either by SMS text message, email, over the phone if you contact them directly, or through an online iD Mobile login.
- A PAC number is valid for 30 days. If you don't use it within thirty days it will expire and you will need to request a new one.
- Your iD Mobile account will remain active until your number has been ported over to your new network. After the transfer is complete, your old iD Mobile account will be automatically closed.
While you wait to get your iD Mobile PAC code, find the best offer for you. Many of these exclusive mobile phone & SIM only deals are only available online, directly from the network providers listed here.
Got your iD Mobile PAC code?
Provide your PAC code from iD Mobile to your new mobile network operator who will then be able to port your existing iD Mobile number. They will tell you what day the transfer is due to take place (usually within 48 hours).
Important: Do NOT cancel your SIM only or mobile contract before switching, otherwise you may lose your current phone number and be unable to port it over. Once you give your new mobile provider your iD Mobile PAC code, your old iD Mobile billing account will be closed automatically when your mobile phone number is successfully ported over.
Note: Topup credit on Pre-Pay / PAYG (Pay-As-You-Go) accounts cannot be transferred over and so any remaining credit balance or bundles will be lost after the switch is complete. If you have any top-up credit left, one good option is to donate your remaining balance to a charity via SMS text message before porting your number.
Which mobile network are you switching to?
If you are looking for alternative to iD Mobile, select the mobile network to join from the list for further instructions on how to port and keep your number when you switch mobile service providers.