Leaving EE Mobile
How to switch from EE Mobile and transfer my number
Contact EE customer service by either dialing 150 from an EE Mobile, or 07953 966 250 from another phone, to ask for your PAC (Port Authorisation Code) when you give your notice to cancel your EE account.
If you wish to use the 'text-to-switch' service, simply SMS text
65075 free from your EE Mobile
SIM to get your PAC code by text and begin the porting process.
- EE Mobile will provide your Porting Authorisation Code (PAC) either by SMS text message, via email, or over the phone if you contact them.
- A PAC code is valid for 30 days. If you don't use it within thirty days it will expire and you will need to request a new one.
- Your EE Mobile account will remain active until your number has been ported over to the new network. After the transfer is complete, your EE Mobile account will be automatically closed.
While you wait for your Port Authorization Code from EE Mobile, find the best offer for you. Many of these exclusive mobile phone deals are only available online, directly from the network providers listed here.
Got your PAC code from EE Mobile?
Provide your PAC code from EE Mobile to your new mobile network operator who will then be able to port your existing phone number from EE Mobile. They will tell you what day the transfer is due to take place (usually within 48 hours).
Important: Do NOT cancel your contract before switching, otherwise you may lose your existing phone number and be unable to port it over. Once you provide your new network provider with your PAC code, your old account will be clsoed automatically when the number is successfully ported over.
Note: Credit on Pre-Pay / PAYG (Pay-As-You-Go) accounts cannot be transferred over and so any remaining credit balance will be lost after the switch is complete. If you have any credit left, one good option is to donate it to a charity before porting your number.
Which mobile network are you switching to?
Select the mobile network to join from the list for further instructions on how to port and keep your number when you switch mobile service providers.