Leaving Superdrug Mobile
How to switch from Superdrug Mobile and transfer my number
Sign in to your Superdrug Mobile account and go to 'My Account'. Then scroll down to the section titled 'Want to leave Superdrug Mobile?'. Select 'Get a PAC code' to request your Port Authorisation Code.
If you wish to use the 'text-to-switch' service, simply SMS text
65075 free from your Superdrug Mobile
SIM to get your PAC code by text and begin the porting process.
- Superdrug Mobile will provide your Porting Authorisation Code (PAC) either over the phone, by SMS text message or via email.
- A PAC code is valid for 30 days. If you don't use it within thirty days it will expire and you will need to request a new one.
- Your Superdrug Mobile account will remain active until your number has been ported over to the new network. After the transfer is complete, your Superdrug Mobile account will be automatically closed.
Many of the exclusive mobile phone deals are only available online, directly from the network providers listed here. While you wait for your Port Authorization Code from Superdrug Mobile, get the best deal for you.
Finally, provide your PAC code to your new mobile network operator who will then be able to port your existing phone number from Superdrug Mobile. They will tell you what day the transfer is due to take place (usually within 48 hours).
Important: Do NOT cancel your contract before switching, otherwise you may lose your existing phone number and be unable to port it over. Once you provide your new network provider with your PAC code, your old account will be clsoed automatically once the number is successfully ported over.
Note: Credit on Pre-Pay / PAYG (Pay-As-You-Go) accounts cannot be transferred over and so any remaining credit balance will be lost after the switch is complete. If you have any credit left, one good option is to donate it to a charity before porting your number.